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Venue Entry Information

We can’t wait to welcome you back to P&J Live. Our number one priority is making sure your visit is as safe and enjoyable as possible.


Symptom free

Symptom Free

We advise you not to attend an event if you have tested positive for COVID or are displaying symptoms. Click here for more information on COVID symptoms.

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Enhanced Cleaning

As part of our VenueShield programme, we have enhanced all cleaning throughout the venue before, during and after your visit.


Hand Sanitiser

High quality hand sanitiser products are available throughout the venue. Please use these frequently for your safety while attending an event.

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Contactless Services

P&J Live is a cashless venue. We’ll only accept contactless or card payments at our points of sale.

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Stay Informed

We’ll send you all the information you need to know about your visit in advance as well as updating the information here on our website. If there’s anything you need while you’re here, our staff will be on hand to help you.

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Plan Your Journey

We recommend planning ahead on how you’ll get here. Head to our Getting Here page for more information on these services.


Be Kind

Please act responsibly, and be considerate to other visitors, giving them time and space where possible to move around the venue, and understand they may have different requirements to yours.

Entertainment Event Refund Policy

If your event is going ahead on its original date Ticketmaster’s standard terms and conditions apply and at this time, refunds are not being issued. If you can no longer attend an event Ticketmaster has a Fan-to-Fan ticket exchange allowing you to buy or sell resale tickets safely. Terms & conditions apply and information on how to sell your tickets can be found here

If your event has been rescheduled or cancelled, advice about refunds will be available from your original point of purchase. If you bought your tickets from our official box office, Ticketmaster is your point of purchase and information can be found here.

Please note all refunds need to be requested before the date of the event. Requests received on the day or after the event has taken place will not be processed.

We can only process refunds at venue if you paid in person at our Box Office. In this instance only please email [email protected].


We are proud to operate within the ASM Global network of international venues, supported by its environmental hygiene protocol – VenueShield.

VenueShield is a comprehensive industry leading programme of cleanliness which is being implemented across more than 325 ASM Global facilities around the world.

Our VenueShield cleanliness programme is part of our ongoing commitment to maintaining the highest standards of hygiene practices so that you can visit us with confidence.

For further information, please visit: ASM GLOBAL VENUE SHIELD

Frequently Asked Questions

What are you doing to keep us safe?

We can’t wait to welcome you back to VENUE NAME. Our number one priority is making sure your visit is as safe and fun as possible. When you visit us we’ll be operating under the most up to date guidance and legislation in place supported by ASM Global's environmental hygiene protocol – VenueShield. Please see HERE for our most up to date additional terms of entry and safety measures.

Are there any Covid – 19 restrictions in place at your venue?

Our additional safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we normally operate HERE please read all the information on this page and check back regularly before attending your event.

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