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Covid-19 Venue Entry Information

We can’t wait to welcome you back to P&J Live. Our number one priority is making sure your visit is as safe and enjoyable as possible.

While Scottish Government have removed many restrictions, we all still have a shared responsibility to help prevent the spread of Covid-19. When you visit us we’ll be operating under the most up to date Scottish Government guidance and legislation in place supported by ASM Global's environmental hygiene protocol – VenueShield.

In accordance with Scottish Government guidance, from 1st October 2021, all indoor live events with an audience capacity of over 10,000, indoor standing shows of 500+ and all consumer exhibitions, will require visitors to present proof of vaccination on entry. This will affect a number of events at P&J Live.

Please check the dedicated event page for the event which you are attending, we will update event specific information here. Each event audience will be contacted by email with specific entry requirements, around 3-4 days prior to attending.

More details of the scheme are available on the Scottish Government website here.

WHAT WE NEED YOU TO DO:

To help keep you, our guests, and staff safe, and in addition to our normal terms of entry:

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    COVID STATUS

    For some events you may be required to show your COVID or vaccination status in order to gain entry. Please be prepared to do so on request. COVID status event entry conditions will be available on each event page in our What's On section or communicated directly via email prior to the event.

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    LATERAL FLOW TESTING

    We recommend that all visitors take a rapid lateral flow test ahead of attending events at P&J Live. Following Government advice, you should not attend an event if you have tested positive for COVID, are displaying symptoms or are required to self-isolate. Click here for more information on COVID symptoms.

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    FACE MASKS

    By law, face coverings are mandatory at all times during indoor events, unless you are eating, drinking, dancing or if you are exempt: under 12 years old, you have an illness or disability which means you cannot wear one or, wearing one would cause you severe distress.

    ACCEPTED FORMS OF PROOF:

    Where advised, we remind guests that before arriving at the venue, please have one of the following forms of proof ready to show on entry to avoid delays.

    If under 18 please bring valid photo ID such as, but not limited to, Student ID, Travel Card, Driving License (including provisional) or any PASS accredited card.

    App

    NHS Scotland Covid Pass App

    This QR code on your mobile device should be presented to venue stewards to gain entry to the venue. We advise that you download the app and store the QR code within your phone ready to show on arrival. Other UK NHS Covid Pass Apps will be accepted.

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    NHS Letter

    If you are using this form of proof but have not obtained your pass we advise you apply as soon as possible in advance of attending the event so that your application can be processed and letter be received in time. Please visit here for information.

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    Lateral Flow or PCR Negative Test Results

    Either a text or e-mail, received within 24 hours of attending the event. Free rapid lateral flow tests are available via the NHS.

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    Non UK Resident

    Proof of vaccination such as EU Digital Covid Pass or other digital or paper equivalents. If travelling from outside the UK, please ensure you are only visiting in line with any quarantine rules in place at the time of the event.

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    Exemptions

    If attending an event that required proof of vaccine status and any of the following exemptions apply, please present one of the following to our stewards to gain entry. Exemptions include;
    - people who cannot be vaccinated for medical reasons
    - participants in vaccine trials
    - under 18’s

    FURTHER MEASURES TO KEEP US ALL SAFE:

    Test Protect

    NHS Test & Protect

    NHS QR codes will be available to scan at all points of entry to the venue, as part of 'Check In Scotland'.

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    Hand Sanitiser

    High quality hand sanitiser products are available throughout the venue. Please use these frequently for your safety while attending an event.

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    Staff Testing

    All staff working at our venue are required to be fully vaccinated and provide negative results from a lateral flow test.

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    Enhanced Cleaning

    As part of our VenueShield programme, we have enhanced all cleaning throughout the venue before, during and after your visit.

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    Contactless Services

    P&J Live is a cashless venue. We’ll only accept contactless or card payments at our points of sale.

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    Stay Informed

    We’ll send you all the information you need to know about your visit in advance as well as updating the information here on our website. If there’s anything you need while you’re here, our staff will be on hand to help you.

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    Plan Your Journey

    We recommend planning ahead on how you’ll get here. Head to our Getting Here page for more information on these services.

    BE KIND

    Be Kind

    Please act responsibly, and be considerate to other visitors, giving them time and space where possible to move around the venue, and understand they may have different requirements to yours.

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    Symptom Free

    Following Government advice, you should not attend an event if you have tested positive for COVID, are displaying symptoms or are required to self-isolate. Click here for more information on COVID symptoms.

    Entertainment Event Refund Policy

    If your event is going ahead on its original date Ticketmaster’s standard terms and conditions apply and at this time, refunds are not being issued. If you can no longer attend an event Ticketmaster has a Fan-to-Fan ticket exchange allowing you to buy or sell resale tickets safely. Terms & conditions apply and information on how to sell your tickets can be found here

    If your event has been rescheduled or cancelled, advice about refunds will be available from your original point of purchase. If you bought your tickets from our official box office, Ticketmaster is your point of purchase and information can be found here.

    Please note all refunds need to be requested before the date of the event. Requests received on the day or after the event has taken place will not be processed.

    We can only process refunds at venue if you paid in person at our Box Office. In this instance only please email [email protected].

    VenueShield

    We are proud to operate within the ASM Global network of international venues, supported by its environmental hygiene protocol – VenueShield.

    VenueShield is a comprehensive industry leading programme of cleanliness which is being implemented across more than 325 ASM Global facilities around the world.

    Our VenueShield cleanliness programme is part of our ongoing commitment to maintaining the highest standards of hygiene practices so that you can visit us with confidence.

    For further information, please visit: ASM GLOBAL VENUE SHIELD

    We're Good To Go

    We are happy to have been accepted by the ‘We’re Good to go’ Scheme. By acquiring this Industry Standard mark it means that we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.

    "We're Good to go" is an industry standard and consumer mark, which has been developed in partnership with VisitScotland, VisitEngland, Tourism Northern Ireland and Visit Wales to ensure a standard-led approach across the UK, provides a ‘ring of confidence’ for tourism as the sector works towards reopening. It allows organisations to demonstrate they are adhering to the Government’s and public health guidance.

    View certificate here.

    Frequently Asked Questions

    What are you doing to keep us safe?

    We can’t wait to welcome you back to VENUE NAME. Our number one priority is making sure your visit is as safe and fun as possible. When you visit us we’ll be operating under the most up to date guidance and legislation in place supported by ASM Global's environmental hygiene protocol – VenueShield. Please see HERE for our most up to date additional terms of entry and safety measures.

    Are there any Covid – 19 restrictions in place at your venue?

    Our additional safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we normally operate HERE please read all the information on this page and check back regularly before attending your event.

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