An innovative venue designed for all.
P&J Live prides itself on being accessible to everyone.
Concerts & Shows - Booking accessibility tickets has never been easier, this can now be booked online via Ticketmaster. If you are able or have someone to assist you please visit P&J Live's Ticketmaster Page, select the event you wish to see and click on ‘All Ticket Types’ to select your required seating (ambulant or wheelchair) and any companion tickets (if required).
Our seating configuration is flexible so the wheelchair and ambulant seating locations will vary from event to event, it is usual for us to have several locations for you to choose from, for wheelchair users; at the front of the flat floor seating beside the stage, a raised platform at the rear of the floor and also there are a few locations in our balcony area.
If you are unable to book online please send a request with seating requirements and contact details to [email protected]
If the information you require is not listed below or you need information on the venue itself, then please email our Accessibility Team using this ENQUIRY FORM we are happy to answer any queries so please do contact us.
Please note, our Box Office is closed on non event days - please note the following opening timings;
Evening Events - Open from 5pm on the day, closed when the main act is on stage
Earlier Events - Open 1 hour before doors open, closed when the main act is on stage
Free Tickets for Companions (Entertainment Events) - Where a patron with disabilities requires a companion to attend then the combined total cost for patron and companion will be equivalent to the full price of one ticket. This must be selected at time of booking before payment is made. You will (on selected events) have the option to book a companion ticket online at the time of purchase through the Ticketmaster website.
Our facilities include
Changing Places Facility
We have a Changing Places Facility on our main concourse level - this facility provides a spacious environment that is safe, clean, comfortable and accessible to all who require it.
P&J Live has multiple accessible toilets available, these are located on all levels of the venue and are well signposted for your convenience.
We have accessible seating available on all levels of the building, including within our main arena for concerts and shows. Locations will vary depending on the show layout, the layout will be visible when purchasing tickets on the Ticketmaster website.
Accessible parking is available in both the over ground and subterranean car park levels. When entering via the subterranean car park, accessible customers may utilise the VIP entrance to avoid queuing, making use of the lifts or escalators. Accessible customers entering from the over ground car park on the main piazza may also utilise the VIP entrance to avoid queuing.
Induction Hearing Loops
If you have any specific requests for performances such as use of our Hearing Loop, British Sign Language Interpretation and Captioning please contact the venue via email - [email protected]
To allow us to make any reasonable adjustments to provide any additional services please allow us 4 weeks’ notice prior to the event date.
Assistance dogs are very welcome at P&J Live. We would highly recommend that you contact us in advance of your visit to discuss any requirements you or your dog may have.