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Safety & Security

We take the safety and security of all our fans and visitors very seriously. When coming to the Arena we ask you arrive early to allow time to pass through security checks.

Our security and customer services team are there for your safety. Please cooperate fully with all security checks and support these vital members of our team as they carry out important work.

Patron Admission

  • No backpacks, holdalls, suitcases will be admitted into the venue.
  • Entry will be refused if an attempt to enter the venue with the prohibited item.
  • There will be no temporary storage facilities for such items within the venue.
  • The venue will not be responsible for late admission or non-admission as a result of this policy.
  • All bags will be searched
  • Signs larger than A3 are not permitted

Bag Policy

We encourage you to only bring essential items and stress no large bags or backpacks at all will be permitted into venue.

We will not allow any large bags, backpacks, holdalls, luggage or computer bags into the arena, ( Bags larger than 35cm x 40cm x 19cm will not be permitted). There is no storage or cloak room facility available so please make alternative arrangements before arriving to the venue.

Exceptions will only be made for those with medical requirements and/or special needs, we ask this is communicated to venue ahead of visit for ease of entry. Please contact us on [email protected].co.uk

Download our full admissions policy here

Frequently Asked Questions

Is there parking available at P&J Live?

Yes, there is parking available onsite at P&J Live.

Parking charges will apply.

You can book your parking here.

How can I purchase tickets for a concert at P&J Live?

Tickets are available from our ticketing agent Ticketmaster on www.ticketmaster.co.uk or by calling 08444 77 9000.

P&J Live do not sell tickets directly.

What time is the Box Office open?

Our box office at P&J Live will be open on concert days only. This will be open from 17:30 on the date of the show only and closes once the main act comes on stage.

If you have any ticketing or box office queries contact [email protected]

Will I be able to purchase food at P&J Live?

There is a wide range of food and beverage options available to purchase for concerts and events, including catering outlets offering a variety of hot food options.

Please note - it is against venue policy to allow patrons to bring in their own food and drink to the venue. At P&J live it is our aim to be completely cashless, all of our bars, kiosks and restaurants accept card payments, this is more efficient, safe and ensures a speedy transaction. There are therefore no cash machines on the TECA site.

Are there cash machines available at P&J Live?

There will be no cash machines on site, however contactless payments are welcome.

Do you have a cloakroom during concerts?

We do not have cloakroom or storage facilities at P&J Live for concerts and shows.

Can I bring my camera to a concert?

Compact cameras and camera phones are permitted at concerts unless otherwise stated. Any camera which has a removable lens is not permitted within the venue. This is a stipulation of the acts and their promoters, due to copyright issues.

Photographers must contact P&J Live (who will pass the request on to the relevant promoter) to request a press pass which, if granted, will allow access with a professional camera.

How do I get to P&J Live from outside Aberdeen?

Getting into Aberdeen has never been easier with the completion of the new Aberdeen Western Peripheral Route.

P&J Live is located close to Aberdeen airport, six miles northwest of the city centre you can reach the venue using a range of transport options.

For more details see our Visiting page.

Where can I stay while visiting P&J Live/Aberdeen?

At P&J Live we have 2 on-site hotels are perfect for concert-goers, organisers and event delegates seeking the most convenient place to stay.

The adjoining hotel 4 Star Hilton, has 200 bedrooms, an executive lounge, restaurant and spa. There is a further on-site hotel the Aloft with 150 bedrooms. There are also over 11 hotels within a 5 minute drive from P&J Live available for use.

For booking, please visit the Hilton at TECA and Aloft Aberdeen TECA.

How do I purchase accessible seating for a show at P&J Live?

All the tickets for our Special Access Platform are sold via our ticket agent Ticketmaster.

In order to purchase tickets for this, please call 0800 988 4440 then be put through to an operator who can assist.

Further information on accessibility at the Venue can be found on our Accessibility page.

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