Buying Tickets

Welcome to the ticketing section, here you will find everything you need to know about buying tickets for events at P&J Live.

P&J Live’s official ticketing services provider is TICKETMASTER you will notice on our event pages a link to ‘Book Tickets’, when you click here you will be taken straight to the Ticketmaster site to make your purchase. If you haven’t already done so, you will be asked to register with Ticketmaster, once you have done this, your account is active and ready for use.

Please be aware that if you don't buy your tickets from authorised outlets you run the risk of being refused entry to the venue or not getting a refund if the event is cancelled or postponed. If you choose not to use the ticket buying options below and are unsure of the legitimacy of a ticket outlet, we suggest you check the official artist or promoter website.

How to Book

You can book tickets online directly from the P&J Live website, search our What's On Sections for shows and once you have made your choice, simply click on the 'Book Tickets’ button on the event page. This will take you straight through to the Ticketmaster site.

You can also buy tickets for accessible areas of the venue online for all events (subject to availability). From the Ticketmaster booking page just select ‘All Ticket Types’ from the drop down menu on the right hand side.

TICKETMASTER Customer Services - get answers to most questions fast with our FAQs - just choose the topic and enter a keyword (e.g. "mobile delivery ") in the search box.

Contact Us - Email with Fan Support Monday - Sunday 9am-9pm Eastern time zone.

To reach Fan Support: If you have an order, click here (which will take you to your Order History), and then, follow the steps below:

  • Find your order (the one you need to contact us about), either in the Upcoming or Past Event tabs, then click “See Details”
  • Click “Contact Us” at the bottom right of the Event Details page and click Email Us

Digital ticketing is the future

Your mobile is your ticket.

The future of ticketing has arrived, giving customers a safe and secure way to buy, share and sell tickets. Digital ticketing means more flexibility for fans, enhanced security and hygiene. Digital tickets remove the inconvenience of queuing for the box office or calling to book. Purchase via pandjlive.com and your tickets are delivered straight to your device.

Your tickets will be stored in your Ticketmaster account and can be accessed via the TM mobile app on you device. No more worrying if tickets will arrive in the post or hoping they arrive in time. The stress of losing or forgetting your tickets in gone, now they are stored securely on your device and are available for you at any time.

Here’s how to use your digital tickets:

Ticket Transfer

Transfer tickets quickly and easily to all members of your party, giving you the freedom to plan your journey to the venue. No need for everyone to arrive together or wait for friends outside in the cold!

Here’s a short video which shows you how it’s done:

Your digital tickets are unique to you. They can’t be copied or stolen and are always stored in your online account, safe and secure, wherever you are.

The Ticketmaster App

Fans can download the Ticketmaster App in the App Store for iPhones and Apple Devices, and in the Google Play App Store for Android.

Accessible Seating

An innovative venue designed for all, P&J Live prides itself on being accessible to everyone. Booking accessibility tickets has never been easier, this can all be done online via Ticketmaster. If you are able to or have someone to assist you, please visit P&J Live's Ticketmaster Page, select the event you wish to see and click on ‘All Ticket Types’ to select your required seating (ambulant or wheelchair) and any companion tickets (if required).

Our seating configuration is flexible so the wheelchair and ambulant seating locations will vary from event to event. It is usual for us to have several locations for you to choose from, for wheelchair users; at the front of the flat floor seating beside the stage, a raised platform at the rear of the floor and also locations in our balcony area.

Free Tickets for Companions

Where a patron with disabilities requires a companion to attend then the combined total cost for patron and companion will be equivalent to the full price of one ticket. This must be selected at time of booking before payment is made.

You have the option to book a companion ticket online at the time of purchase. If you are unable to book online please send a request with seating requirements and contact details to [email protected] If the information you require is not listed here or you need information on the venue itself, then please email us using this ENQUIRY FORM we are happy to answer any queries so please do contact us.

Venue Box Office

Our Box Office is open on live entertainment event days only - please note the following opening timings;

  • Evening Events - Open from 5pm on the day, closed when the main act is on stage
  • Early Events - Open 1 hour before doors open, closed when the main act is on stage

The box office is located on ground level and can be found next to our main arrival doors on the piazza. If you are arriving via the underground SubT Car Park and require box office assistance, we recommend that you take the stairs up to ground level.

Ticketmaster Customer Services

If you prefer to chat, you can message Ticketmaster on WhatsApp - 0344 847 2019. WhatsApp chat is open Monday to Friday 10am-5pm for fans with existing orders.

If you have a specific question, which has not been covered in the information above please email - [email protected]

Frequently Asked Questions

Is there parking available at P&J Live?

Yes, there is parking available on-site at P&J Live.

There are various ways to pay for your parking at P&J Live

On site payment machines: We accept both cash and card payments on site, pay on exit is required by entering your vehicle registration at any one of our machines located in the car parks.

APCOA Connect App: Up to 1 hour after you have left the venue, you can pay for your parking on the APCOA Connect App. Once you have downloaded the app, use location code 6680 for the Sub-T Car Park (underground) and location code 2356 for the Overground Car Park.

Is there parking charges?

Up to 3 hours - £3.50

Up to 8 hours - £10.00

Please find full details on our parking tariff here. Please pay on exit by entering your car registration

How can I pay for parking?

On site payment machines: We accept both cash and card payments on site, pay on exit is required by entering your vehicle registration at any one of our machines located in the car parks.

APCOA Connect App: Up to 1 hour after you have left the venue, you can pay for your parking on the APCOA Connect App. Once you have downloaded the app, use location code 6680 for the Sub-T Car Park (underground) and location code 2356 for the Overground Car Park.

Can I drop off and pick up someone without paying parking fees?

If you are dropping off or picking someone up from an event, please note the maximum wait time in our car parks is 30 minutes. Parking charges will apply if your car is within the car park for more than 30 minutes. This also applies if you cannot find a space, you will not be charged if you exit the car park within 30 minutes.

How can I purchase tickets for a concert at P&J Live?

Tickets are available from our ticketing agent Ticketmaster on www.ticketmaster.co.uk or by calling 08444 77 9000.

P&J Live do not sell tickets directly.

What time is the Box Office open?

Our box office at P&J Live will be open on concert days only. This will be open from 17:30 on the date of the show only and closes once the main act comes on stage.

If you have any ticketing or box office queries contact [email protected]

Will I be able to purchase food at P&J Live?

There is a wide range of food and beverage options available to purchase for concerts and events, including catering outlets offering a variety of hot food options.

Please note - it is against venue policy to allow patrons to bring in their own food and drink to the venue. At P&J live it is our aim to be completely cashless, all of our bars, kiosks and restaurants accept card payments, this is more efficient, safe and ensures a speedy transaction. There are therefore no cash machines on the TECA site.

How do I get to P&J Live from outside Aberdeen?

Getting into Aberdeen has never been easier with the completion of the new Aberdeen Western Peripheral Route.

P&J Live is located close to Aberdeen airport, six miles northwest of the city centre you can reach the venue using a range of transport options.

For more details see our Visiting page.

Are there cash machines available at P&J Live?

There will be no cash machines on site, however contactless payments are welcome.

Can I pay by cash within P&J Live?

At P&J Live it is our aim to be completely cashless, all of our bars, kiosks and restaurants accept card and contactless payments. This is more efficient, safe and ensures a speedy transaction.

There are no cash machines on the TECA sites.

More Questions 

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