If you have difficulty queuing, please speak to a member of staff on arrival at the entrances, they’ll be happy to arrange priority entry for you when the venue doors open.

All entrances at P&J Live have level access for accessible customers that lead onto our lifts and escalators.

Accessible parking is available in both the over ground and subterranean car park levels. When entering via the subterranean car park, accessible customers may utilise the VIP entrance to avoid queuing, making use of the lifts or escalators. Accessible customers entering from the over ground car park on the main piazza may also utilise the VIP entrance to avoid queuing.

We have a Changing Places Facility on our main concourse level - this facility provides a spacious environment that is safe, clean, comfortable and accessible to all who require it.

Assistance dogs are welcome at the venue, however we ask you to please check the event’s web page for content warnings including loud noise, flashing lights and special effects before attending.

At the time of booking please contact [email protected], if an assistance dog will be accompanying you to the venue. We do not take responsibility for any assistance dogs and ask that the dog always remains with the owner. However, please note they might not always be able to stay in the arena depending on the event format; in that case, we’ll try our best to provide a best alternative option.

If you have any specific requests for performances such as use of our Hearing Loop, British Sign Language Interpretation and Captioning please contact the venue via email - [email protected]

To allow us to make any reasonable adjustments to provide any additional services please allow us 4 weeks’ notice prior to the event date.

We have accessible seating available on all levels of the building, including within our main arena for concerts and shows. Locations will vary depending on the show layout, the layout will be visible when purchasing tickets on the Ticketmaster website.

All general tiered seat, Blocks 101-116 do require going up or down steps to access them.

The balcony level, Blocks 201-210 can be accessed by using the lift and no stairs are required for Row A, however, the use of stairs is required for Rows B-D

If you have any specific special or medical needs please do not hesitate to get in touch with us prior to your visit so that we can work together to make your experience as smooth as possible at P&J Live.

Customers who need to bring medical items with them to an event are asked to make this known to the venue prior to arrival to avoid any security related concerns. Remember to include as much information as possible stating the event you are attending and your requirements.

[email protected]