Coronavirus (COVID-19) update

Posted:
3 September 2020
Category:

We're Good to go

We are happy to have been accepted by the ‘We’re Good to go’ Scheme. By acquiring this Industry Standard mark it means that we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.

"We're Good to go" is the new industry standard and consumer mark, which has been developed in partnership with VisitScotland, VisitEngland, Tourism Northern Ireland and Visit Wales to ensure a standard-led approach across the UK, provides a ‘ring of confidence’ for tourism as the sector works towards reopening. It allows organisations to demonstrate they are adhering to the Government’s and public health guidance.

View certificate here.

Were Good to go

Coronavirus (COVID-19) update 3rd September 2020 13.40pm

We continue to closely monitor the advice of WHO, Public Health Scotland and Scottish Government in relation to COVID-19. The threat of the virus has impacted many events, most of which have been rescheduled or cancelled, please consult our What's On listing for information on our forthcoming calendar of events.

Our principal concern remains the welfare of our staff, customers, suppliers and visitors. Over the past 6 months we have been closed for events and public access however, we are currently working hard to plan for a safe and secure return to live events.

Further updates will be posted in due course and ticket holders and guests of any events that are postponed or cancelled will be contacted directly.

We note the most recent advice from the UK Government in relation to non-essential social contact and we are currently liaising with promoters and event organisers.

Further updates will be posted in due course and ticket holders and guests of any events that are postponed or cancelled will be contacted directly.

Is the event still going ahead?

Unless there has been an announcement on our website stating otherwise, events are going ahead as planned. Our website and social media are the best places to check for updated. Follow @pandjlive on twitter here.

Will I get a refund if the venue is closed because of an outbreak?

If an event is cancelled, advice about refunds will be available from your original point of purchase.

How will I know if an event has been cancelled because of Coronavirus?

If an event is cancelled you will normally receive an email from your point of purchase. We will also put a notice on our website and communicate to our customers via our social media channels. Please monitor our website and social media channels for any updates.

How to protect yourself and others from getting sick

Wash Your Hands 1Wash Your Hands 2Protect Others 1Protect Others 2FACTS Scot Gov Campaign

Frequently Asked Questions

How will I know if an event has been cancelled because of Coronavirus?

If an event is cancelled you will normally receive an email from your point of purchase. We will also put a notice on our website and communicate to our customers via ou social media channels. Please monitor our website and social media channels for any updates.

Will I get a refund if the venue is closed because of an outbreak?

If an event is cancelled, advice about refunds will be available from your point of purchase.

Will my ticket be valid for a rescheduled date?

If the show you purchased a ticket for has been postponed/rescheduled, please retain your original ticket as it will be valid for the new date.

More Questions 

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