Receptionist

Provide an excellent standard of customer service by providing a warm, friendly and professional environment for the venues clients and visitors.

ASM Global is the operating company responsible for managing P&J Live contracted by Aberdeen City Council. As operators of the venue, ASM Global is committed to creating a diverse programme of outstanding conference, exhibition events as well as live entertainment, banqueting and meetings. We are in the business of creating a complete and positive experience for our customers from the moment they become aware of us to the time they recount the visit to others. Each ASM Global employee carries the responsibility for maintaining these high standards and in return the company invests in its personnel through training, equipment and appraisal. This exciting opportunity will be able to add value at the current location and the new venue.

The role: Provide an excellent standard of customer service by providing a warm, friendly and professional environment for the venues clients and visitors.

Responsibilities

  • Handle all telephone enquiries at main switchboard promptly, courteously and efficiently, and re-direct appropriately by establishing the nature of the call. Recording messages accurately and professionally where required.
  • To provide a high standard of customer care at all times while providing a helpful and friendly service
  • Welcome all visitors to the venue, issue and collect visitor badges, and direct people as appropriate
  • Daily management of incoming and outgoing mail. Record all collections and delivers
  • Process all PO’s for company using Opera system
  • Create Proforma purchase orders for signing and processing
  • Maintain the company email inbox and respond to any queries in a timely manner
  • Administration duties including, but not limited to: sales and catering database additions/updates; typing of menus/tariffs/event signage; updating of SMT holiday calendar; updating of First Aider list/posters when required; create/update staff and contractor access badges; issuing and management of car park passes
  • Management of all onsite contractors
  • Order client and customer taxis

Qualifications& Skills:

  • Must be PC literate in Word, Excel and having a working knowledge of using database programme such as Access or similar
  • Strong interpersonal, communication and organisational skills
  • Good telephone manner and experience of operating a switchboard

Posted on:

Position:

Part time - 8 hours per week Friday only

Applying:

Covering letter, detailing your experience in this field, and CV should be sent to:

By email

Recruitment

Email: [email protected]

By post

FAO: Recruitment

P&J Live
East Burn Road,
Stoneywood,
ABERDEEN,
AB21 9FX

Frequently Asked Questions

Is there parking available at P&J Live?

Yes, there is parking available on-site at P&J Live.

There are various ways to pay for your parking at P&J Live

On site payment machines: We accept both cash and card payments on site, pay on exit is required by entering your vehicle registration at any one of our machines located in the car parks.

APCOA Connect App: Up to 1 hour after you have left the venue, you can pay for your parking on the APCOA Connect App. Once you have downloaded the app, use location code 6680 for the Sub-T Car Park (underground) and location code 2356 for the Overground Car Park.

Is there parking charges?

Up to 3 hours - £3.50

Up to 8 hours - £10.00

Please find full details on our parking tariff here. Please pay on exit by entering your car registration

How can I pay for parking?

On site payment machines: We accept both cash and card payments on site, pay on exit is required by entering your vehicle registration at any one of our machines located in the car parks.

APCOA Connect App: Up to 1 hour after you have left the venue, you can pay for your parking on the APCOA Connect App. Once you have downloaded the app, use location code 6680 for the Sub-T Car Park (underground) and location code 2356 for the Overground Car Park.

Can I drop off and pick up someone without paying parking fees?

If you are dropping off or picking someone up from an event, please note the maximum wait time in our car parks is 30 minutes. Parking charges will apply if your car is within the car park for more than 30 minutes. This also applies if you cannot find a space, you will not be charged if you exit the car park within 30 minutes.

How can I purchase tickets for a concert at P&J Live?

Tickets are available from our ticketing agent Ticketmaster on www.ticketmaster.co.uk or by calling 08444 77 9000.

P&J Live do not sell tickets directly.

What time is the Box Office open?

Our box office at P&J Live will be open on concert days only. This will be open from 17:30 on the date of the show only and closes once the main act comes on stage.

If you have any ticketing or box office queries contact [email protected]

Will I be able to purchase food at P&J Live?

There is a wide range of food and beverage options available to purchase for concerts and events, including catering outlets offering a variety of hot food options.

Please note - it is against venue policy to allow patrons to bring in their own food and drink to the venue. At P&J live it is our aim to be completely cashless, all of our bars, kiosks and restaurants accept card payments, this is more efficient, safe and ensures a speedy transaction. There are therefore no cash machines on the TECA site.

How do I get to P&J Live from outside Aberdeen?

Getting into Aberdeen has never been easier with the completion of the new Aberdeen Western Peripheral Route.

P&J Live is located close to Aberdeen airport, six miles northwest of the city centre you can reach the venue using a range of transport options.

For more details see our Visiting page.

Are there cash machines available at P&J Live?

There will be no cash machines on site, however contactless payments are welcome.

Can I pay by cash within P&J Live?

At P&J Live it is our aim to be completely cashless, all of our bars, kiosks and restaurants accept card and contactless payments. Please note we do have some cash only queues, please ensure you are in the correct queue. This is more efficient, safe and ensures a speedy transaction.

There are no cash machines on the TECA sites.

More Questions 

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